Privacy Policy

Last updated: March 2026

FootcareUK (“we”, “us”, “our”) operates the website footcaredirectory.uk. This Privacy Policy explains how we collect, use and protect your personal information when you use our website.

We take your privacy seriously. Please read this policy carefully. By using our website, you agree to the practices described in this policy.

1. Who we are

FootcareUK is a UK-based online directory and information service for foot health professionals and patients. Our website address is: https://footcaredirectory.uk

For any privacy-related enquiries, please contact us at: hello@footcaredirectory.uk

2. What information we collect

Information you provide to us

Contact form submissions — if you contact us via our contact form, we collect your name, email address and the content of your message.
Listing registrations — if you register a practice listing, we collect your name, practice name, address, contact details, professional registration number and any other information you provide in your listing.
Reviews — if you submit a patient review, we collect your name (or display name) and the content of your review.
Newsletter sign-ups — if you subscribe to our newsletter, we collect your email address.

Information collected automatically

Usage data — pages visited, time spent on pages, links clicked and search queries entered.
Device information — browser type, operating system and screen resolution.
IP address — used for security purposes and to generate anonymised analytics data.
Cookies — we use cookies to improve your experience. See section 7 below.

3. How we use your information

To provide and operate our directory service
To process and display practitioner listings
To respond to enquiries and support requests
To moderate and publish patient reviews
To send newsletters and service updates (where you have opted in)
To improve our website and user experience
To detect and prevent fraud or abuse
To comply with legal obligations

4. Legal basis for processing

Contractual necessity — where processing is necessary to provide the service you have requested
Legitimate interests — where we have a legitimate business reason to process data
Consent — where you have given us specific consent, such as signing up for our newsletter
Legal obligation — where we are required to process data to comply with the law

5. How long we keep your data

Contact form messages — retained for up to 2 years
Practitioner listings — retained for the duration of your listing plus 12 months after cancellation
Reviews — retained for as long as the listing they relate to is active
Newsletter subscriptions — retained until you unsubscribe
Analytics data — retained in anonymised form for up to 26 months

6. Who we share your information with

We do not sell your personal data to third parties. We may share your data with:

Service providers — companies that help us operate our website, including our hosting provider, email service provider and analytics provider.
Professional verification services — we may verify practitioner HCPC registration numbers against the public HCPC register.
Legal authorities — where required by law or court order.

7. Cookies

Our website uses cookies. We use the following types:

Essential cookies — necessary for the website to function. These cannot be disabled.
Analytics cookies — used to understand how visitors use our website. Only set with your consent.
Preference cookies — used to remember your preferences and settings.

8. Your rights

Under UK GDPR, you have the following rights:

Right of access — request a copy of the personal data we hold about you
Right to rectification — ask us to correct inaccurate data
Right to erasure — ask us to delete your personal data in certain circumstances
Right to restrict processing — ask us to limit how we use your data
Right to data portability — request your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests
Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, contact us at hello@footcaredirectory.uk. We will respond within 30 days.

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data security

We take reasonable technical and organisational measures to protect your personal data. Our website uses HTTPS encryption for all data transmission. However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Third-party links

Our website contains links to external websites including practitioner websites. We are not responsible for the privacy practices of those websites and recommend you review their privacy policies separately.

11. Children's privacy

Our website is not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately at hello@footcaredirectory.uk.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page.

13. Contact us

Email: hello@footcaredirectory.uk
Website: footcaredirectory.uk/contact

This Privacy Policy was last reviewed in March 2026 and complies with UK GDPR and the Data Protection Act 2018.